Returns & Exchanges

We warranty all products against manufacturer defects. Please see our warranty page for more details.



30-DAY RETURNS & EXCHANGES POLICY


If you’d like to return or exchange a product purchased from this website, you will need to do so within 30 days from the delivery date with proof of purchase.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original manufacturer’s packaging. Only products, in 100% re-sellable condition entitled to a refund or exchange. Products in open boxes that were bought within the past 30 days may be exchanged only if they are in 100% sellable condition.

We reserve the right to charge a minimum 20% restocking fee on any items that we agree to accept back for return.
Returns shipping is NOT included.



NON-RETURNABLE ITEMS


  • Products after 30 days of the purchase date
  • As-is and clearance sales items
  • Gift items
Pacific Kitchen Life reserves the right to modify our Returns & Exchanges policies without prior notice.



HOW TO RETURN AN ITEM


To return products purchased from 2pacific.com, please complete the following steps:
  1. Contact customer service  with your order number, email address, and item number
  2. Our team will respond with return authorization information within 1-3 business days.
  3. Package the item(s) to be returned in the original Pacific packaging.
  4. Return the item to a Pacific Kitchen Life store in person or ship the return package to our return merchandise authorization (RMA) department.

If you are already a registered customer, you can also get return authorization in your account portal as described below:
  1. Log in to your account > go to My Invoices > select the order and view details > click return order and select order lines to return > click submit.
  2. Our team will respond with return authorization information within 1-3 business days.
  3. Package the item(s) to be returned in the original Pacific packaging.
  4. Return to a Pacific Kitchen Life retail store in person or ship the return package to our return merchandise authorization (RMA) department.

Please note:
  • Unauthorized or COD returns will not be accepted.
  • Please allow 2-6 weeks for return processing.
  • Customers are responsible for prepaying the shipping charges for all returned items.
  • Original shipping charges incurred on your purchase are not refundable as part of your return or exchange



REFUNDS


We will refund the original purchase price of your returned item(s), less shipping charges and taxes if applicable. Once your return is received, inspected, and approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  We will only contact you if your return was rejected.



Damaged Shipments


We prefer to use UPS for shipping all under-cabinet range hoods and a less-than-load (LTL) freight carrier for shipping most of our wall-mounted hoods and island hoods.

UPS packages: If you receive an order that arrives damaged,  or incomplete, or that needs replacement parts, contact us within three days of receiving the item to report the error or damage.

LTL packages: Please inspect your shipment prior to accepting the package(s) from the LTL carrier.  If you notice any damage to the exterior packaging, you should refuse the shipment by following these steps:
  • Do not sign the delivery receipt.
  • Tell the driver you will not accept the shipment.
  • Notify us  that your shipment was damaged so that we may work on possible redelivery.

Please note:
  • If you refuse an LTL shipment, the driver will return the package(s) to the freight carrier's warehouse for inspection.
  • If you knowingly accept a damaged LTL shipment, you do so at your own risk, and it will be your responsibility to contact the carrier to process an inspection and claim.




LOST OR MISSING PACKAGES:


UPS packages: For lost or missing UPS packages, we will provide you with the tracking number associated with your order so that you may contact UPS directly to locate your package. Please note that we are not responsible for lost packages sent to mail forwarding services.

LTL packages: For lost or missing LTL packages,  please contact our customer service team as soon as possible.



DISCLAIMER


Pacific Kitchen Life reserves the right to modify our Returns & Exchanges policies without prior notice.


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